Brief of Description:
The IT Infrastructure Library v3 Foundations certification training course successfully prepares students for the IT Infrastructure Library v3 Foundations exams by teaching the core fundamentals of ITIL practices: service management as a practice, the service lifecycle, key principles and models, selected roles, processes and functions, technology and architecture and the ITIL Qualification scheme.
Training Objectives
At the end of this course, you will be able to:
• Identify the new content of ITIL v3
• Identify the major differences from previous ITIL versions
• Prepare for writing the v3 Foundation Bridge exam
Prerequisite:
ITIL Foundation Certificate from previous versions of ITIL (ITIL versions 1 or 2). The exam will test both the new v3 knowledge as well as the previous ITIL version content that has not changed. The student should set time to review their v2 material as a refresh prior to the course, as the v2 content that has not changed will not be covered in this course, but may be covered in the exam
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