Brief of Description:
Do you manage staff in stressful, changeable situations, or where low morale gives rise to poor levels of team spirit and co-operation? Do you want to achieve a balanced outcome where team spirit flourishes but healthy levels of conflict give an edge to performance?
What is conflict? Conflict is a natural disagreement resulting from differences in attitudes, beliefs, needs or personalities between individuals or groups. Healthy conflict leads to growth, innovation and new ways of thinking. We can provide you with conflict management skills so that it is used productively and kept well within acceptable levels. The result? You will be able to manage conflict by using its positive aspects and preventing its growth, so you achieve a positive and productive working environment.
Training Objectives
By the end of this course the delegates will be able to:
* Demonstrate a positive attitude when dealing with customers in the workplace.
* Understand the importance of non-verbal communication and personal space.
* Prevent incidents from escalating.
* Develop an action plan for handling aggressive behavior.
Who Should Attend?
Anyone who manages staff in stressful, changeable situations, or where low morale gives rise to poor levels of team spirit and co-operation.
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