IT Infrastructure Library v3 Foundation

Brief of Description:

The IT Infrastructure Library v3 Foundations certification training course successfully prepares students for the IT Infrastructure Library v3 Foundations exams by teaching the core fundamentals of ITIL practices: service management as a practice, the service lifecycle, key principles and models, selected roles, processes and functions, technology and architecture and the ITIL Qualification scheme.



Training Objectives

Upon successful completion of this seminar, participants will be able to:

· Understand ITIL v2 because of tools are based on ITIL v2 Understand ITIL v3

· Understand differences between ITIL v2 and v3

· Able to explain ITIL in simple language with analogy for ordinary people

· Able to explain the benefits of ITIL in aligning IT with business Identify the new content of ITIL v3

· Be ready to take certification process of ITIL v3 Foundation.

· To be able to elaborate the important contribution of ITIL for company, such as:

* IT alignment toward a business.
* IT operational process with productive and efficient results.
* Give an understandable concept and simple analogy of ITIL for end users.

· Identify the major differences from previous ITIL versions

· Prepare for writing the v3 Foundation Bridge exam

· Service Management as a practice

· Service Lifecycle

· Key Principles and Models

· Generic Concepts

· Selected Processes

· Selected Roles

· Selected Functions

· Technology and Architecture

· ITIL Qualifications Scheme




Who Should Attend:

Existing holders of ITIL Foundation Certificate from earlier ITIL versions who want knowledge and understanding of the new content of ITIL v3.

Training Method

The program will provide insight into various aspects of the job and support these with practical applications, examples and case studies.

Interaction will be an integral part of the program as participants will be expected to discuss how training content relate to their own individual situations.