IT Management Problems (ITIL)

Understanding SOA and traditional IT management of the necessary link between
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Hardware and software during the relatively closed, people may base system management program through the computer room to write notes on paper in order to achieve the yellow of the entire system management processes. However, service-oriented architecture (SOA) era, this method has been completely abandoned, Ovum consultant of the company's vice president says Mary Johnston Turner.

Can effectively address all SOA applications related to maintenance of IT management problems, one is the IT Infrastructure Library framework (ITIL), she said. Compared with the SOA, ITIL is not a new transaction. 80's from the 20th century, the British Central Computer and Telecommunications Bureau (UK Central Computer and Telecommunications Agency, CCTA) is committed to research on best practices and related processes to ensure IT-related services provided by enterprises to achieve the required level.

"ITIL is a non-title," Hewlett-Packard Corp Company IT Service Management Education Manager Ken Hamilton said he had proposed up in the implementation of ITIL based SOA. "There are many introductory books on this area of public knowledge."

As many IT professionals do not have books, Hamilton is given by the UK Office of Government Commerce, and HP's online library of ITIL materials provided on the definition of ITIL and related information. He also wrote out a Turner Ovum report of the meeting, the content is on the needs to ensure the success of SOA to improve IT management level.

In the definition of management structure, Turner said, "ITIL is the industry generally use a series of practical IT service management standards and best practice guidelines, including how to manage the IT infrastructure with the process description; it to process-oriented, customer as the center, through the integration of IT services and enterprise business, and improving the IT service delivery and service support capability and level. ITIL, including change management, configuration management, capacity management, service level management, performance management, availability management. "

In the development of these ITIL (IT Infrastructure Library IT Infrastructure Library) guidelines, she said, and did not need to use a variety of complex applications to reach a consensus on the nature of the task.

Hamilton said that while ITIL has produced more than two decades, but only in the last three or four years only to find the world's Fortune 500 companies using ITIL, such as General Motors. Turner said that before the SOA to replace closed, ITIL contains details of the level is not required.

"In a closed environment, where is the server, where is the middleware, where is the application process, where is the database, these are not problems, all of these hardware and software are tightly connected in one place." She said. "If one of the hardware and software problems, you'll soon discover, this problem will affect those business links. Business links with the application of basic counterparts. Now, to the SOA world, you will be a lot of software, services, placed in different server, different locations, in what software or services needed during contact. "

In the SOA world, IT manager wants to understand the hardware and software problems or questions what happens after the worst effects is a very difficult task.

"Now you understand that this is a very interesting question," Turner said. "How can I understand the business process end to end How does it work? Also not work if the business process, how can I find in the end is the work which interconnected pieces of a problem."

As an example, she said, such as your business process there was a problem due to other IT professionals to modify an application's configuration, but he did not notice you. This is the details of this as the ITIL framework, not by any person who did not inform other people in case of unauthorized configuration changes that can help avoid problems.

Hamilton said he has seen the trend of combination of ITIL and SOA, but he said such a combination is still in its infancy, so that he could not find a combination of both users.

Turner said she investigated the IT organization may have one-third of organizations using ITIL or other structure, and those who use ITIL Management of SOA is still very low percentage of the organization.

However, despite the current management of SOA, ITIL receiver is still very small number of enterprises, but Turner said that if the successful implementation of IT organizations want SOA, then these organizations will have in place configuration framework based on ITIL and other quality (such as 6 Sigma) for detailed procedures .

"The more dependent on the SOA, traditional IT management, the greater the pressure," she said. "If you can not notice all the work you completed your way to an agreement to deliver composite services, or you do not know how to measure end to end performance, this would be a nightmare."

Before the introduction of SOA as IT manager does not seem to meet the demand, so they need a more detailed framework of best practices.

"The traditional model is based on a closed environment, while SOA is the opposite of a closed environment," she said.

Similarly, despite the concerns of traditional models of hardware and software performance in a closed environment, but still such a framework like ITIL covers how IT employees, including changes in hardware and software and setting priorities to determine what time do the work.

"You may have to work in their own small-scale closed expert, but they have to make more paper," Turner said in the SOA environment, "they must understand the changes in their own field generated in other regions impact. what time do have to consider the priority of work. Your next task queue is not necessarily just to work, the task is working depends on the impact of this task. "

Turner said that widespread adoption of SOA is to promote management framework such as ITIL driving force, but no CIO's support is also difficult to achieve. Groups such as desk officers, began trying to best business practices, if they come from a C-level leadership in charge, then success is unlikely.