ITIL User Configuration and Deployment solutions.

SiteView ITSM ITSM competitive with ordinary
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SiteView ITSM ITIL compliance with international standards, is a function of large, simple, highly integrated, stable and easy to use IT service management platform. Based on its powerful Application Manager, through a flexible platform configuration, operations and business process design, business users can be gradual, with the need to comply with its practical application service platform IT environment, including service level management (SLM), configuration management , problem management, incident management, change management, inventory management, release management, knowledge base management, inspection, attendance, duty, declaration, availability management, information dissemination, operation maintenance.

SiteView ITSM technology valley of death based on a strong IT Operation R & D and product line support, integrated system management, device management, desktop management, asset management in IT based on real-time data acquisition monitoring and change management, asset management, problem management, etc. Many processes, and IT help desk, knowledge base, employee self-service portals and other IT services. Organization through the integration of IT services and business, SiteView ITSM can greatly improve the provision of IT services to enterprise customers and service support capabilities and standards.

SiteView ITSM follow the standard IT Infrastructure Library (ITIL), not only support the IT service management, but also to build and optimize IT business processes. It enables business process systematic, critical data by monitoring to ensure the IT service quality.

ITSM-based scalable and flexible integrated nature, SiteView IT service management can implement different types of body size. It is both flexible and used within the IT service sector SMEs can also be supported by external suppliers for IT services, IT services platform for large international companies.

. Best Practice: Best IT Service Management Localization

. High-customizability: powerful customization features to meet individual needs

. Seamlessly integrated system management, network device management and desktop management

SiteView ITSM service management built on the solid foundation of technology and products, providing easy-to-use user configuration and deployment solutions. Import by providing a modular approach, including business system configuration, business design, business process configuration, interface structure design, report presentation settings, status and role definitions, etc., to help enterprises efficiently into the standard information flow, so that enterprise systems have superior information service quality.



Function Chart

Process-oriented, user-centered

Practical technology valley of death and the leading ITIL based, as well as a wealth of project experience and implementation capacity, can help IT organizations rapidly into IT service management. SiteView ITSM is highly flexible and configurable, can be adapted to various network sizes in all industries ITSM management.

SiteView ITSM

Automatically collect basic data management platform for IT services

Implementation steps

In accordance with the following three steps, customize for your business IT service system structure and processes:

. Business flow system configuration

. Business Process Design

. Automation settings

1, traffic system configuration

SiteView ITSM-based security configuration and business building and other system configuration interface, business users can customize personalized service flow, by nature, including business objects, users and roles, business units, business objects, etc. associated. Based on this, you can define the events in the IT services, processes, and business fundamentals.

Flexible customization

Custom business objects (data tables)
Custom business property (field)
Custom business relationships and rules
Custom Business Interface

2, business process design

Based on powerful application SiteView ITSM Program Manager, users can define and configure according to the actual needs of any business and processes, including process-level, process rules, roles, such as permission levels. Based on this, with no R & D personnel can easily deploy incident management, change management, configuration management, asset management, knowledge base, etc., to achieve true IT service.

Custom business processes
Custom Data Reports
Improve the competence and role management

3, thoughtful automation

SiteView ITSM is a highly intelligent and automated IT service management platform for IT staff a lot of thoughtful design automation features, including: automatic monitoring network operations, automatic monitoring of servers, network devices and applications, automatic monitoring of assets, automatically alarm reminders, automatic task allocation, e-mail and voice notification, etc..
Automatic alarm
Automatic allocation
Automatic notification
Automatic monitoring of assets
Knowledge of Automatic proposed entry
Automatic allocation of service level
Automatic synchronization with LDAP
Sub-event-driven workflow automation

Yau Lung IT service management platform competitiveness

Operation from IT to IT services, valley of death are at the forefront of science and technology practitioners and solution providers. Based on standardized procedures and methods SiteView ITSM, IT departments into IT processes step by step manner.

. Allows users to automatically configure the IT business processes

SiteView ITSM most powerful features is to allow users to automatically configure the IT business processes, operations and applications. By SiteView ITSM this highly integrated and flexible platform, users can expand on demand applications can do dynamic configuration, you can achieve rapid customization.

. Real-time monitoring of equipment

SiteView ITSM can achieve real-time monitoring of equipment, has been swimming dragon core product SiteView ECC (Integrated System Management), SiteView NNM (network device management), SiteView DM (desktop management) into the underlying data monitoring system to achieve true integration ITSM.

. Years of industry and user needs to grasp

Yau Lung Technology decades focused IT operation and maintenance, service in the telecommunications, government, business and other industries, an annual increase of nearly a thousand customers, the industry has a deep understanding of user needs and understanding, can provide users with better, more relevant to IT service management program.

You Long ITSM ITSM platform comparison with ordinary chart:

User "building block" in the true sense of the systems business building.

ITIL required by the various software tools to import, SiteView ITSM to provide efficient and flexible integration of IT service management solutions to help enterprises in the areas of IT infrastructure management of the IT process automation and integration, is the IT Service Management is an invaluable tool.

SiteView IT service management platform for the industry

Government Industry

SiteView ITSM simple operation, with good flexibility and practicality, is applicable to the Government Information Center, petroleum, petrochemical, power, land tax and taxation, securities, banking, education, industry and commerce, public security and other government sectors, is to increase the level of government IT services effective solution.

Telecommunications Industry

With the popularity of 3G and domestic explosive growth of network applications, carriers face greater data center costs of investment and IT management challenges. SiteView ITSM is the integration of systems management, network management, systems development management, management activities and change management, asset management, problem management and many other processes the best IT service programs, can improve their IT efficiency.

Medium-sized enterprises

The growing number of medium-sized operations with network technology and architecture for the support, the importance of the network is self-evident. How to improve IT service quality and efficiency? How to control all aspects of IT service management processes? SiteView ITSM, is a medium-sized enterprises "value for money" choice.

Through the application of SiteView ITSM, IT organizations can obtain significant benefits:

. To establish standardized service management processes to speed up the IT support of business objectives

. To establish cross-sectoral coordination platform, a clear division of labor and interface between departments and improve efficiency

. An objective assessment of performance and quality of IT processes, forecasting and analyzing problems

. Rigorous, standardized assessment level IT departments, improve satisfaction

. To enhance the ability to control the operation and reduce IT service costs and the long-term IT investment

. Combing mountains of information, and provides more comprehensive data on the value of direct